Ebene Naturals is a natural skin and hair care company based in Miami, FL that is 100% natural, cruelty free and does not contain synthetic oils, mineral oils, petrochemicals, artificial bi-products, alcohol or artificial colors. Fayola Nicaisse-Hethorn, the founder is dedicated to using the finest ingredients.I have been following this company for about three years and have yet to try any of her products. It's great to see another company help us embrace our hair as it is with nourishing organic ingredients such shea butter, kokum butter, coconut oil, amla oil, tamanu oil, borage oil, avocado, jojoba, olive oil along with essential oils, herbs, minerals and vitamins. Ebene Naturals has been featured in Honey Magazine, Heart and Soul and Essence, visit Ebene Naturals to view their complete line of products.
11 comments:
I have tried ebene, I have a severe skin condition and by using this product it really helped my skin condition.
Horrible customer service overweighed any possible benefit the products could have had on my hair.
I ordered procuts from this company I waited 2 months for my first products to arrive. I thought that it was just some sort of one time problem and ordered again. I have been waiting for 2.5 months for my next order. I got no response from emails ( two of them one week apart!). I could not reach her by phone at all. No product is worth that. I will not spend money again at a company with that kind of costumer service!!
It is true I placed an order and had to wait a month to receive my order. I also emailed the company several times with no response. When I called I actually spoke to the owner who said she had tried to contact me with questions about my order..but I never received a call nor email. In the meantime I finally received the product and loved it! I tried placing another order and it never shipped....I'm not going to waste my time with more phone calls or emails. It's too bad because this company could be huge..but the customer service is terrible! As of today the site says that they are behind on orders and trying to fill them asap. If you are that busy hire some help!!!
I'm sorry to say that I too have had two horrible experiences with getting orders from this company. I never received my last order but the payment was processed.
I got an email yesterday saying that the owner was in a terrible car accident with her kids this year "where even laughing was painful" and that she is back on her feet now after months of therapy. They should have put that on the site. I placed my order last week. I sent an email this morning inquiring and got a response from them saying that they are working on all later orders and that every order will receive a free bottle of new hair cleanser and that the owner is back at work.
I haven't received my products for OVER 8 months. She has been updating her information on Twitter constantly for many months, but cannot respond to customers. So, that is very interesting...She also will not respond to me. My bank has informed me to file a police report because she has taken my money as well.
I just came across this blog and thought I would share my experience with Ebene. I was in school when I placed an order and I paid with a money order since I didn't have a credit/debit card at the time. Two months went by, then 6, finally past the year mark I emailed her stating that I had placed an order and I even forwarded the order to her to back up my claim and threatened to contact the Attorney General if she didn't send me what I had paid for. She stated she would send it on "good faith" or something absurd like that, the products were alright however I won't be buying her stuff again especially with far more professional companies like Anita Grant, Oyin, and Qhemet Biologics now in the mix whom I find to have better products anyway...but that's just me.
WoW,
Gals this sounds horrid, thanks for all the comments!
I remember the days when Carol's Daughter use to get horrible reviews too. Lisa even on Oprah and admitted that people would get mad because she could not keep up with orders. Maybe some celebrities will step into the picture for Ebene too. I placed my order with Ebene and got my order in 2 weeks. I guess I was lucky. So far, I'm loving the products. My hair has never looked better. I've tried everyone under the sun including Oyin, Qhemet and was a Carol's Daughter's user for the past decade.
Hands down, the best hair care products that I have ever used. I have tried everything under the sun. Products are made to order, so it took 2 weeks for me to receive them, but OMG well worth the wait. My hair texture improved instantly. UNBELEIVABLE!
Go Ebene Naturals!
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